Published in Our Bite-Sized Practice Management Newsletter
Of course, you want your patients to value their dental care as much as you do. But, well… sometimes they don’t. So, to get patients back to your practice your front desk has sent automated:
Texts
Emails
Postcards
But do these really work?
Curious about why Dear Abby recommends patients shop dental prices? Like everyone else, I enjoy reading the Dear Abby column. A reader’s question and Abby’s response though, offers pretty scary insights into why your patients may choose another dentist to do significant work.
Wondering how to give an employee feedback at their annual meeting? In a good employee development meeting, the focus should first be on encouraging team members to share their own perceptions about their performance. You will then build on their thoughts to mutually agree on new action steps.
It can be tricky to know how to ask questions at these meetings that will inspire employees to reflect honestly. This article gives you conversation starter questions that will inspire self-reflection and insight.
Good dental practice marketing begins with maximizing opportunities to convert inquiries into actual patient appointments.
As a consultant who leads many dental seminars, I train front desk team members on scheduling skills—one of the most important dental practice marketing strategies.
View your current payroll costs at a glance and forecast the impact of potential raises. You will be able to see any compensation inequities, compare payroll costs to your production and calculate the costs of proposed raises against your production goals.
“As an Office Manager, I’ve seen a great difference in my practice since starting with Sharyn. Three years ago our staff was in turmoil with a lot of infighting and gossip and some jealousy directed towards me.
I had given up because everything I did was judged. Now I have learned to have more one-to-one communication and by being more vulnerable with individuals I found my leadership voice. As a team, we’re all focused on the same goals.
Last year, in August we produced $88,000. This year we’re on track to produce $111,000 this month. I know it’s because we learned how to follow through with patients and communicate our expectations while building our systems.
Sharyn has gotten us out of our comfort zone and inspired us to dream bigger and it works.”
