Stressed About Employee Salaries?

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Should She Stay or Should She Go?


How do I know when or if to let an employee go? My new front desk person interviewed very well but now that she’s been with us for a few months she doesn’t seem to understand the simplest things.  She’s begun to accuse us of setting her up to fail. I’m also concerned about her appearance. Now that she’s wearing scrubs, the tattoos up and down her arms are really prominent.

M.K.  New Jersey

Dear M.K.

Here is the essential question you should ask about any employee, whether they’ve just started or been with you for years. Knowing what you now know (boy that’s a mouthful), would you re-hire this person? If the answer is no, then you should be asking why she is in your practice. But you also need to ask how much of her job performance is “her” and how much is “you.”  Have you provided enough training and support? Do you give her helpful feedback? Are her duties clearly defined? If the answer is a clear yes, then it doesn’t sound like you should invest more time.  Another way to determine this is to ask this question: If a million dollars was riding on it, could the employee do her job to your level of satisfaction? If you think she could, then perhaps you have a motivation issue. But if the answer is no, then you probably have a job fit issue.

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Inspired Us to Dream Bigger, and it Works

“As an Office Manager, I’ve seen a great difference in my practice since starting with Sharyn. Three years ago our staff was in turmoil with a lot of infighting and gossip and some jealousy directed towards me.

I had given up because everything I did was judged. Now I have learned to have more one-to-one communication and by being more vulnerable with individuals I found my leadership voice. As a team, we’re all focused on the same goals.

Last year, in August we produced $88,000. This year we’re on track to produce $111,000 this month. I know it’s because we learned how to follow through with patients and communicate our expectations while building our systems.

Sharyn has gotten us out of our comfort zone and inspired us to dream bigger and it works.”

–Sharon St Pierre, Sperbeck Dental Care

The Stress-Free Guide to Attract World-Class Dental Employees

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