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Probing Dentist Wants to Know


Dear Sharyn

I have a long-term hygienist who doesn’t always probe and chart because she says she can’t find anyone to help her.  I am short-staffed and my other staff are busy so maybe she’s right. What should I do?

S.B. California

Dear S.B.

You are a dentist in need of a system. Hmm – now when could the team plan out the day and choreograph who needs to be where? Hey – could that be at morning huddle? Yup, at morning huddle, the hygienist should note which patients need charting. The rest of the team then consult their schedules and decide who can go to the operatory and assist. I created Huddle Prep Worksheets to aid hygienists and the rest of the team review their patients’ needs so that the team can be focused and organized during the huddle. Contact me to get the worksheets and a Huddle Agenda. Of course, there may be a different reason why your hygienist isn’t probing – and that would be the subject of another Ask Sharyn.

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Inspired Us to Dream Bigger, and it Works

“As an Office Manager, I’ve seen a great difference in my practice since starting with Sharyn. Three years ago our staff was in turmoil with a lot of infighting and gossip and some jealousy directed towards me.

I had given up because everything I did was judged. Now I have learned to have more one-to-one communication and by being more vulnerable with individuals I found my leadership voice. As a team, we’re all focused on the same goals.

Last year, in August we produced $88,000. This year we’re on track to produce $111,000 this month. I know it’s because we learned how to follow through with patients and communicate our expectations while building our systems.

Sharyn has gotten us out of our comfort zone and inspired us to dream bigger and it works.”

–Sharon St Pierre, Sperbeck Dental Care

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