Emotional intelligence
Learning Resources
Published in Our Bite-Sized Practice Management Newsletter
The Dental Wage Planner Reduces Your Stress about Wages
- Understand your true payroll costs
- Identify compensation inequities
- Measure compensation against your production and collection
- See if you can afford raises or new employees
Emotional intelligence
You Get the Team You Think You Deserve
If I had the one secret to how to successfully motivate patients and employees, I’d be eating bon-bons in my mansion in the countryside. But having studied motivational research and observed dental practices for the last 20 years, I can tell you what doesn’t work and I can advise you what you should do instead.
Emotional intelligence
How To Kill Your Team
One of my closest friends is the office manager of a dental office where I used to consult. Through her I get the inside scoop on the continuing soap opera at her office and an employee’s perspective of how a dentist can break down his employees’ will to live. Let’s learn from his mistakes.
Case acceptance
Tell Me A Story: Responding to Patient Concerns
Recounting a story is a powerful method of connecting with a patient on an emotional level which is where decision-making really takes place. Read on how to use stories to help patients reduce their concerns about treatment.
Emotional intelligence
The Case of the Introverted Dental Team
Dear Sharyn My employees are all introverts and don’t want
Emotional intelligence
Emotional intelligence
